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Account Executive

Role Summary

The CBI is the UK’s most influential business organisation, lobbying government to ensure companies of all sizes and sectors can succeed and contribute to prosperity. Speaking for some 190,000 businesses that between them employ about one-third of the private sector workforce, the CBI’s members include FTSE 100 and FTSE 250 firms, small and medium sized enterprises, micro businesses, private and family owned businesses, start-ups, and trade associations.

We’re excited to offer the opportunity for a highly motivated individual to support how we serve and speak for the different industries that make up the UK economy, through a new role in our sectors team. If you have a passion for business and public policy, and a commitment to providing first class customer service, then we’d love to hear from you.

It’ll be your job to help manage relationships with the network of trade associations that provides the CBI with its unrivalled mandate to speak for businesses across the economy, and to ensure quality and impact in the sector committees that form an essential part of the CBI’s governance and policymaking process.

On a typical day, you’ll support the delivery of an ambitious program of events which convene senior business and trade association leaders on the most pressing political and policy issues, manage essential communications with our member organisations, and provide account management support – including enhancing our member service and helping with sales.

But few days will be typical. You’ll need to be comfortable thinking on your feet and adapting to a fast-paced, politically-driven work environment and driving forward the delivery of priorities with a high degree of autonomy. Your project management skills will help keep us on track amidst competing priorities.

This is a fantastic opportunity to develop commercial skills as well as your understanding of the political and policy landscape of the UK, and to take on your own portfolio of accounts to manage as the role progresses.

Key responsibilities

Delivering high quality member engagement and events

  • Provide logistical and administrative support for a programme of policy events, networking opportunities and intelligence sharing. These include the CBI’s Trade Association Council, Construction Council and a range of standing and one-off events. This would include creating marketing lists, managing invites and  RSVPs and on the day logistics.
  • Be a single point of co-ordination for the sector team’s meetings and events, including by booking rooms etc and providing diary management support where necessary
  • Provide support arranging and co-ordinating member and prospect meetings

Supporting best in class account management

  • Driving increased membership retention and satisfaction of members, working closely with the Assistant Director, Trade Associations and Sector team colleagues
  • Tracking engagement, policy developments, member news and issues of interest to members to inform lobbying strategy and briefings. Particularly on big cross-sectoral issues such as Brexit and industrial strategy.
  • Develop a strong understanding of the political and economic environment, assisting the Assistant Director, Trade Associations role as the ‘go-to’ liaison point between trade associations and the CBI.
  • Working with the Assistant Director, Trade Associations to ensure that CBI supports members’ business goals, as well as ensuring members are kept informed of CBI activities in areas of relevance, driving retention.
  • Liaise with CBI finance team to assist with account management planning and invoicing

Providing information management and project support

  • Ensuring that the work of the sectors team is uploaded to CBI internal communications systems
  • Supporting team workflow, including by liaising between the director, assistant director and sectors team on updating team sales collateral, briefings etc
  • Maintaining accurate database records of the CBI’s engagement with members
  • Managing internal comms between the sectors team and other CBI functions – particularly our offices in the UK’s regions and nations – such as by sharing good practice collateral and providing meeting notes
  • Helping to co-ordinate sectors team external comms, member updates and social media presence

Success criteria:

  • Retention and growth of CBI membership amongst key sectors and trade associations
  • Positive member feedback on CBI events and standing committees
  • Positive feedback from colleagues across the CBI on sectors team information sharing and collateral
  • Building a strong CBI business network and profile among trade associations

Knowledge & Experience

What an individual must know or understand to be able to fulfil the role’s requirements

  • Knowledge of and interest in business affairs, national and regional policy
  • Experience working with external stakeholders
  • Strong knowledge of UK and EU issues, particular Brexit and industrial strategy
  • Numerically literate
  • Experience of account management and/or sales.

Additional role specific skills

  • Interpersonal and networking skills, comfortable dealing with senior members of the organisation
  • Ability to understand business strategy and how the current political and economic environment can either support or undermine a company’s business objectives
  • Commercial focus
  • Exceptional attention to detail
  • Strong aptitude using Microsoft PowerPoint
  • Ability to collate information from multiple sources and contexts into concise structured documents
  • Self-motivated and focused on delivery and results
  • Good organisational and team working skills
  • Ability to work under pressure/meet tight deadlines
  • Ability to be think laterally and solve problems
  • Ability to build strong relationships – both internally and with key members
  • Excellent written and verbal communication skills.

Behaviours

The successful candidate will be interested in business and current affairs and will have an excellent analytical ability to help them understand potential members and be able to put together targeted sales campaigns. They will be a confident communicator with an excellent business writing style.

They must be proactive, pragmatic and be able to meet tight deadlines while maintaining excellent attention to detail. They should have a flexible approach and enjoy working with other people. Experience of working in an account management environment, or an interest in developing account management capabilities, is strongly desirable. Above all they should have a positive ‘can-do’ attitude, the ability to manage multiple projects/demands at times and the professionalism to be a credible representative for the CBI.

  • Collaborative – Listening, seeking views and sharing information; constructively challenging when appropriate
  • Taking ownership – Ensuring delivery and holding others to account; can influence, irrespective of hierarchy
  • Agile – Proactive and responsive to provide a strong member service; responding positively to shifting priorities
  • Commercial – Awareness of the wider business environment
  • Innovative – Exploring, sharing and integrating best practice; generating new ideas and challenging a mind-set of “what we’ve always done”
  • Analytical – gathering information and using logic to analyse, problem solve, evaluate risk and make decisions.

How to apply

For all applications please email your CV to recruit@cbi.org.uk. The closing date for applications is Friday 13th April.

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