Behaviours that underpin our work

In 2016 we were pleased to launch our behaviours framework across the organisation. This reflects not just our strategic focus, but the behaviours and measures our staff told us they want to see the CBI embody.

The framework underpins our people processes and sets out how we approach our work-applying our skills, knowledge and experience in the most effective way possible.

How the behaviours are displayed differs according to role type and level and we have structured the behaviours into three levels: all colleagues, people manager and directors at the CBI.

This has allowed us to:

  • Provide clear and consistent behaviours against which all CBI staff are all accountable;
  • Support staff in identifying areas of strength and define areas for development;
  • Diversify and support our recruitment and talent management, both internally and externally;
  • Put behaviours at the centre of our performance development review process, recognising not only what our staff do, but how they did it.
Figure and caption

CBI behaviours


Is proactive and responsive, taking advantage of opportunities to provide a strong and proactive member service.


Data driven, gathering information and using logic to analyse, problem solve, evaluate risks and make decisions.


Builds rapport and engages to share knowledge and skills, to build partnerships and achieve results.


Understands our environment and has a commercial and financial mind-set, ensuring all activities deliver added value.


Has the energy, tenacity and stamina to drive change, innovating in small steps as well as big leaps.

Takes Ownership

Is accountable, showing pride and passion for what we do and communicates our purpose with clarity.

next page: 2016 in numbers

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