A vision for HMRC in a changing environment

Continued budgetary pressures facing HMRC present new challenges, as does the changing way in which business operates, with the tax system often playing catch up to deal with new business models and an increasing global presence. More recently, the growing public interest in business tax adds another dynamic for tax authorities to consider. Businesses tell us that HMRC performs better than international peers, but they also highlight the importance
that HMRC is well equipped and committed to deal with change needed both operationally and technically to allow businesses of all sizes to pay the right amount of tax and get on with doing business.

Tax authorities have a crucial role to play in raising the right amount of tax in accordance with the law. In doing so, this provides the revenue to fund vital public services. Tax authorities must strike a balance in allocating their scarce resources in a way that ensures that taxpayers pay what the law demands whilst minimizing compliance burdens on business.

The HMRC Charter confirms that HMRC will provide “a helpful, efficient and effective service”. The CBI supports this, and recognises that HMRC is widely regarded as world class, but there is always room for improvement, particularly in a changing environment.

1. Harness technology capabilities for mutual benefit
2. Renew emphasis on co-operative compliance
3. Real-time working and decision making to enhance certainty.