Artificial Intelligence is starting to deliver on its promise, but widespread adoption is essential to help drive the UK economy, says IBM's Bill Kelleher.
There is little doubt about the transformative benefit of AI. CBI research from last year shows that business leaders see the adoption of AI and other technologies as vital for increasing levels of productivity across the economy. This is echoed by a recent IBM Institute for Business Value study of 5,000 C-Suite executives, which revealed that 82 per cent of enterprises are now either implementing or considering an AI solution.
This year Prime Minister Theresa May also called out her commitment to AI. Her vision is for the UK to become the best place in the world for businesses developing and deploying AI to start, grow and thrive.
It’s clear that AI has the potential to make a positive impact across every sector of the economy. AI-powered data analysis and automation are fueling innovation, driving efficiencies and helping professionals make better decisions.
One area that has seen real progress is customer services. Service providers have e
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