How does BSI define organisational resilience, and what new have we learnt about it through the pandemic?
It’s about an organisation’s ability to anticipate, prepare for, and adapt to both incremental change and sudden disruptions across all facets of daily operations in order to survive and thrive.
The pandemic provided a real, global test for businesses of all sizes. And although BSI’s Organisational Resilience Index 2021 tells us that agile leadership remained a defining factor behind those firms who passed that test, people and process have seen the greatest increases in perceived importance.
The report showed that organisations that prioritised the health, safety and well-being of employees, clients and communities were the most resilient, not only in weathering the disruption but in building back better as we enter calmer waters.
Why – and how – are people an important part of delivering on that resilience?
The four elements of organisational resilience are leadership, people, p