- Location – London
- Process – Cover letter & C.V.
- Deadline for applications – 7 December 2021
The CBI is the UK’s most effective and influential business membership organisation. We provide our members with the influence, insight and access they need to plan ahead with confidence and grow. We represent their views as we work with policymakers to deliver a healthy environment for businesses to succeed, create jobs and ultimately, drive economic growth and prosperity.
Within the CBI’s London & South membership team there is an exciting opportunity to join a group tasked with driving the ambitious growth plans of the business. It will be your job to help develop our membership base by both managing external relationships with existing CBI members and supporting the sales activity of the wider Commercial team.
The Account Executive will be responsible for managing up to 40 CBI member relationships drawn from across the London and South East region. The Account Executive’s portfolio will include a diverse range of firms, both in terms of company size and economic sectors they represent. You will liaise daily with policy, campaigns, products and events teams for up-to-date product information; build external relationships with existing members; and support both the recruitment and on-boarding of new CBI members through collaboration with the CBI’s Sales team. You will also have the opportunity to develop your expertise in the economic sectors you represent as part of this, and play a role in championing their interests during the development and delivery of the CBI’s Seize The Moment agenda.
Managing CBI member relationships
- Maintaining and deepening relationships with CBI members in the London, Thames Valley and South East regions, ensuring they are kept informed of regional and national opportunities to take part in and influence the direction of the CBI’s Seize The Moment agenda.
- Driving increased membership retention and satisfaction by delivering a compelling and efficient membership offer based on around policy development, networking and B2B intelligence sharing.
- Increasing the value of the membership portfolio with a strong focus on the delivery of account management protocols and cross-selling commercial sponsorship opportunities.
- Maintaining accurate records by tracking activity on the CRM system and ensuring relevant information is shared with appropriate internal stakeholders.
Supporting the recruitment of new members to the CBI
- Contributing to the London & South team’s overall recruitment targets by supporting the sales activities of the wider Commercial team.
- Supporting the sales process from open to close, drawing on member insight to both help identify potential targets and develop sales materials that highlight the value of CBI membership.
- Supporting the CBI’s Ventures team to package CBI’s policy intelligence and events into a commercial offer for prospective business.
Developing specialist expertise to help deepen the CBI’s member offer
- Reflecting the composition of your membership portfolio or your policy interests, working with teams from across the CBI to gain a deeper understanding of the issues affecting the economic sectors you represent.
- Deploying this expertise to help improve the CBI’s offer around either specific sectors of the economy or distinct policy areas. This can be through helping to influence policy agendas, sharing insight on new developments, or by providing access to new member networks.
The London & South team is responsible for engaging current members and new businesses linking our policy offer with business needs. The role will be based in London and will be able to benefit from the CBI’s hybrid working policies.
Direct Reports: n/a
Financial Budget: n/a
Internal Contacts: working level and senior CBI colleagues across the commercial team, policy teams, events and sponsorship team, and products and services team.
External Contacts: CBI members, government officials, think tanks and other policy influencers.
Knowledge & Experience
What an individual must know or understand to be able to fulfil the role’s requirements
- Degree educated or equivalent
- Knowledge of and interest in business affairs, national and regional policy
- Experience of writing sales or commercial documents
- Experience working with external stakeholders
The practical actions required to be able to fulfil the role’s requirements
- Interpersonal and networking skills, comfortable dealing with senior members of the organisation
- Ability to understand business strategy and how the current political and economic environment can either support or undermine a company’s business objectives
- Commercial focus
- Exceptional attention to detail
- Strong aptitude using Microsoft Office suite
- Ability to collate information from multiple sources and contexts into concise structured documents
- Self-motivated and focused on delivery and results
- Good organisational and team working skills
- Ability to be innovative in a service environment
- Ability to work under pressure / meet tight deadlines
- Ability to be think laterally and solve problems
The behaviours and characteristics required to be able to fulfil the role’s requirements
- Collaborative – Listening, seeking views and sharing information; working closely with colleagues across the organisation to support the delivery of the medium-sized business offer
- Taking ownership – Ensuring delivery and holding others to account; can influence, irrespective of hierarchy
- Agile – Proactive and responsive to provide a strong member service; responding positively to shifting priorities; reacts quickly to changes in the external environment
- Commercial – Awareness of the wider business environment and how it affects the operations of CBI members
- Innovative – Exploring, sharing and integrating best practice; generating new ideas and challenging a mind-set of “what we’ve always done”
- Analytical – Gathering information and using logic to analyse, problem solve, evaluate risk, make decisions and for reporting purposes
Diversity & Inclusion
At the CBI, we are committed to attracting diverse talent that represents the society we live in.
We encourage applications from all regardless of age, sexuality, socio-economic background, disability, ethnicity, gender, religion, or beliefs. We are committed to building a culture of belonging and inclusion and this is reflected in our policies, practices, and internal employee-led networks and supported by our executive leadership team.
We are a family friendly organisation, and we encourage both flexible and hybrid working as we want our employees to achieve a healthy work-life balance.
Our employee-led networks are: Race and Ethnicity Equality, LGBT+ Allies, HAND + Allies, Women’s and Working Families. We also have qualified Mental Health First Aiders who support our employees in having good mental health.
If the above feels like an organisation that you would like to work for then we encourage you to apply and join our diverse workforce.
If you would like to apply please press here.