Salary: £25k - £30k
Department: London & South
Closing date: 09 August 2021
Covering letter and C.V. required
The CBI is the UK’s most effective and influential business membership organisation. We provide our members with the influence, insight and access they need to plan ahead with confidence and grow. We represent their views as we work with policymakers to deliver a healthy environment for businesses to succeed, create jobs and ultimately, drive economic growth and prosperity.
Within the CBI’s London & South membership team there is an exciting opportunity to join a group tasked with driving the ambitious growth plans of the business. It will be your job to help develop our membership base by both managing external relationships with existing CBI members and supporting the sales activity of the wider Commercial team.
The Account Executive will be responsible for managing up to 40 CBI member relationships drawn from across the London and South East region. In addition to several firms from the services sector, the Account Executive’s portfolio will include a diverse range of firms, both in terms of company size and economic sectors they represent. You will liaise daily with policy, campaigns, products and events teams for up-to-date product information; build external relationships with existing members; and both the recruitment and on-boarding of new CBI members through collaboration with the CBI’s Sales team.
Managing CBI member relationships
- Maintaining and deepening relationships with CBI members in the London, Thames Valley and South-East regions, ensuring they are kept informed of regional and national opportunities to shape CBI and government policy and participate in CBI activities.
- Maintaining and increasing the value of the portfolio with a strong focus on the delivery of account management protocols and building good relationships with members
- Contributing towards the London & South team’s overall volume and value targets by having a strong focus on bringing small and medium-sized businesses into membership
- Maintaining accurate database records and tracking engagement, policy developments and issues of interest to members.
- Work with your line manager to build robust account management plans in line with renewal of membership, to help drive retention and support activities on some of the CBI’s largest members
Supporting the recruitment of new members to the CBI
- Contributing to the London & South team’s overall recruitment targets by supporting the sales activities of the wider Commercial team.
- Supporting the sales process from open to close, drawing on member insight to both help identify potential targets and develop sales materials that highlight the value of CBI membership.
- Supporting the CBI’s products and services team to package CBI’s policy intelligence and events into a commercial offer for prospective business.
Developing specialist expertise to help deepen the CBI’s member offer
- Reflecting the composition of your membership portfolio or your policy interests, working with teams from across the CBI to gain greater experience and knowledge in your area of expertise.
- Deploying this expertise to help improve the CBI’s offer around either specific sectors of the economy or distinct policy areas. This can be through helping to influence policy agendas, sharing insight on new developments, or by providing access to new member networks.
The London & South team is responsible for engaging current members and new businesses linking our policy offer with business needs. The role will be based in London.
Direct Reports: n/a
Financial Budget: n/a
Internal Contacts: Working-level and senior CBI colleagues across the commercial team, policy teams, events and sponsorship team, and products and services team.
External Contacts: CBI members, government officials, think tanks and other policy influencers.
Knowledge & Experience
What an individual must know or understand to be able to fulfil the role’s requirements
- Degree educated or equivalent
- Knowledge of and interest in business affairs, national and regional policy
- Experience of writing sales or commercial documents
- Experience working with external stakeholders
The practical actions required to be able to fulfil the role’s requirements
- Interpersonal and networking skills, comfortable dealing with senior members of the organisation
- Ability to understand business strategy and how the current political and economic environment can either support or undermine a company’s business objectives
- Commercial focus
- Exceptional attention to detail
- Strong aptitude using Microsoft PowerPoint
- Ability to collate information from multiple sources and contexts into concise structured documents
- Self-motivated and focused on delivery and results
- Good organisational and team working skills
- Ability to be innovative in a service environment
- Ability to work under pressure/meet tight deadlines
- Ability to think laterally and solve problems
The behaviours and characteristics required to be able to fulfil the role’s requirements
- Collaborative – Listening, seeking views and sharing information; working closely with colleagues across the organisation to support the delivery of the medium-sized business offer
- Taking ownership – Ensuring delivery and holding others to account; can influence, irrespective of hierarchy
- Agile – Proactive and responsive to provide a strong member service; responding positively to shifting priorities; reacts quickly to changes in the external environment
- Commercial – Awareness of the wider business environment and how it supports the medium-sized business offer
- Innovative – Exploring, sharing and integrating best practice; generating new ideas and challenging a mindset of “what we’ve always done”
- Analytical – Gathering information and using logic to analyse, problem-solve, evaluate risk, make decisions and for reporting purposes
Diversity & Inclusion
At the CBI, we are committed to attracting diverse talent that represents the society we live in.
We encourage applications from all regardless of age, sexuality, socio-economic background, disability, ethnicity, gender, religion, or beliefs. We are committed to building a culture of belonging and inclusion and this is reflected in our policies, practices, and internal employee-led networks and supported by our executive leadership team.
We are a family-friendly organisation, and we encourage flexible working as we want our employees to achieve a healthy work-life balance. Currently, our employees are working flexibly (formally and informally) and remotely due to COVID-19, but we offer the opportunity to work in our offices in line with government guidance if somebody should need to.
Our employee-led networks are: Race and Ethnicity Equality, LGBT + Network, Women’s and Working Families and we have qualified Mental Health First Aiders who support our employees in having good mental health.
To apply please press here