Reporting to the Head of HR Services the HR Co-ordinator is responsible for working collaboratively with the HR team to ensure the delivery of a professional, proactive, efficient and high-quality customer-focussed HR service to the organisation. The role entails providing generalist administrative support across the HR function, with a specific focus on HR operations.
Provide reliable and efficient HR administrative and coordination support, ensuring timescales are met and support is given in an efficient and customer focused manner. This includes:
Processing employee changes, including preparing correspondence and updating the HR system. This comprises areas such as the onboarding and leaver processes, probation, payroll, changes to employee’s terms and conditions. This will require working closely with the Reward & Benefits Adviser to ensure that all changes affecting pay are processed correctly.
Managing the HR helpdesk inbox to ensure all queries are responded to in a timely and efficient manner, referring queries where necessary to the appropriate member of the HR team and following up to ensure satisfactory completion
Maintaining the HR information system; creating new user logins and ensuring all data is kept up to date and accurately maintained so the system can provide correct point in time information
Preparing regular and ad hoc reports which provide accurate and consistent insight into people metrics
Providing first line support to any HR system queries and to promote its use across the business
Proactively review electronic filing, ensuring documents and files are kept up-to-date, GDPR compliant and are easily identified on the shared drive and archived when appropriate
Supporting with payroll, benefits and pensions with administrative tasks – including payslip e mail resets, collation of the new joiner information, liaison of pensions clinics, benefits renewal campaign support
To provide support and be able to act as cover for the Reward & Benefits Adviser, to ensure that the payroll processed are completed on time each month
Supporting the wider HR team on annual organisation wide activities (e.g. Performance Development Reviews, employee opinion survey and salary review)
Developing and improving HR processes to ensure we are able to provide an excellent standard of HR support. This will include working with the Head of HR Services to develop the HR system.
Proactively collaborating with the wider HR team to develop and implement changes to working practices which ensure an improved and smooth running of the HR function and its customer service
In addition to the responsibilities listed above, the job holder may be required to perform other duties from time to time.
Knowledge & experience
What an individual must know or understand to be able to fulfil the role’s requirements
- Previous administrative experience.
- Very strong organisational skills.
- Experience in an administration/co-ordination role.
- Experience of working within either a Learning and Development team, Recruitment team or a wider HR team.
- Good standard of IT knowledge, Word and PowerPoint, Excel.
- Experience of using HR/L & D systems for data entry and production of reports.
- Must be fully aware of the sensitivity and confidentiality of the function and act upon it.
The behaviours and characteristics required to be able to fulfil the role’s requirements
Collaborative – Listening, seeking views and sharing information; constructively challenging when appropriate.
Taking ownership – Ensuring delivery and holding others to account; can influence, irrespective of hierarchy.
Agile – Proactive and responsive to provide a strong member service; responding positively to shifting priorities.
Commercial – Awareness of the wider business environment.
Innovative – Exploring, sharing and integrating best practice; generating new ideas and challenging a mind-set of “what we’ve always done”
Analytical – gathering information and using logic to analyse, problem solve, evaluate risk and make decisions
At the CBI we recognise the advantages that flexible working patterns can bring. We’ll always fully consider flexible working and we will aim to facilitate different patterns of work wherever we can. We have great I.T. support which allows our people to work from a variety of locations, and we aim to strike the right balance between work and life.
How to apply
Please submit your CV & Cover Letter to firstname.lastname@example.org with 'HR Coordinator' as the subject.