Public services touch the lives of everyone in society – and businesses have a major role to play as users, funders and suppliers in improving these services to meet the needs of UK citizens
Transforming public services - from education and healthcare, to policing and welfare - is central to restoring public finances and encouraging growth in the economy.
It requires bold thinking about the way we design and run public services, to ensure they provide both good outcomes and better value for money.
Business has a vital role to play in improving public services. Having a diverse range of providers increases quality, stimulates new ways of working and encourages greater efficiency – essential to encouraging growth and dealing with the deficit.
The best providers from the public, private and voluntary sectors should compete on a level playing field – government needs to enhance its capacity to create and manage markets to make this happen and promote public confidence in their use.
Our new report A licence to operate sets out our recommendations for how government can get the best from public service markets.
Public Services Network
Meet up with other members involved in reforming public service delivery
From healthcare and education to welfare and policing, read our ideas on public services
Listen to our latest podcast
Listen to senior CBI staff and members talk about the latest public service reform issues
Public service markets
Our new report show how better markets can improve our public services
How businesses have a positive impact on the UK's public services
Meet the team
The group of experts who represent our members on public services
CBI responds to defence procurement statement
The CBI responded to a statement on defence procurement by Defence Secretary, Philip Hammond, postponing the introduction of a Government-owned, Contractor-operated (GoCo) procurement model
CBI welcomes Ruby McGregor-Smith as chair of Public Services Strategy Board
The CBI today announced that Ruby McGregor-Smith CBE, Chief Executive of MITIE, will be the new chair of its Public Services Strategy Board.
Demonising outsourcing groups 'could damage UK'
Demonisation of outsourcing groups such as G4S and Serco threatens to undermine a “great British export success”, politicians have been warned