Experience-led workplaces are essential to hybrid working, says ISS's Eddie Fairish.
For all the complications of the pandemic – the isolation, the uncertainty and the end of on-site operations – it arguably kickstarted the working world’s most transformative era. Gone was the daily commute, the enforced nine to five, the office camaraderie and the water cooler moments; in came the Cloud software, the coffee shop conferences, the video calls and the billionth reminder that our laptop microphones were, in fact, muted. Remote working had arrived.
For many, it was a breath of fresh air in an otherwise tumultuous period. With no need to commute, employees had precious extra hours to balance their personal and working lives. Technologies let users access their work from secure Cloud storage, providing any-time, any-place working environments. At long last, jobs could align with employees’ personal values.
And yet, others struggled immensely. Social engagement was stifled. Businesses, battling the challenges of production, service delivery and demand, suffered inc
Exclusive member-only content 
