How do you start your average morning? Have a shower, put the kettle on, go through your post and take a train to work, perhaps. It’s no exaggeration to say that many aspects of modern daily life rely upon the efficient and effective delivery of key parts of our infrastructure, by the companies that run them, from dawn to dusk.
Now it’s fair to say that this doesn’t work every time – anyone who regularly takes a train in and out of our major cities may have stories about delays, cancellations and crammed carriages. Firms rightly recognise that there have been issues with the delivery of some vital services across different industries, and that they must drive improvements for customers and businesses. But we would be foolish to take for granted the enormous improvements private companies have driven across the UK’s infrastructure.
In the rail sector, there are a q