This technology company shows just how important the need for speed is in an uncertain climate.
About the organisation
Content Guru is a technology company whose cloud communications software is used in call centres and customer service operations. From power companies and airlines, through to NHS 111 and DWP Universal Credit, Content Guru’s platform is utilised by hundreds of organisations to ensure that their call centres meet the needs of every customer. Headquartered in Bracknell, Berks and with offices in the Netherlands, Germany, the US and Japan, the company employs over 300 staff.
What challenges were you trying to address?
Call centre employees are at risk of infection from COVID-19, as these facilities see large numbers of people coming in and out on rotating shifts to answer customer enquiries 24/7.
In order to conform to government guidelines and keep their employees safe, organisations needed to set up new home-based call centres at speed, ahead of and immediately after the lockdown, especially with a sharp increase in customer call volumes.
Additionally,
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