Executive interview with eBay: why inclusion is a learning process

In many ways inclusion is at the heart of what eBay does. It’s an accessible platform that allows anybody from any starting point to launch a business. And it was that level playing field that first attracted Murray Lambell, eBay UK’s Managing Director, to the role. “My parents owned a business, they started it from scratch, and they made it work,” he says. “In the industry they were in they were always the underdog.”

eBay now supports hundreds of thousands of businesses and individuals who are making a living for themselves on a platform that has inclusivity ingrained in what it does. “As far as I’m concerned, it’s a moral obligation,” says Lambell. “It’s how we employ people, how we set a tone and agenda and how we work with our customers.” Lambell believes in constantly learning to be more inclusive as a business and creating a working environment in which inclusion brin