The CBI/Ipsos MORI research examines which COVID-19 business changes are likely to be temporary, and which are seen to be permanent.
COVID-19 has dominated every aspect of our working lives, imposing significant changes in working practices and behaviours for businesses and individuals. The response has been agile, with businesses taking exceptional steps to protect their employees, customers and communities.
Many firms have told the CBI that they have supercharged change and innovation in their own businesses, something they previously thought would take years. Many businesses have also been pleasantly surprised by how positive some of these changes have been, making them re-evaluate their long-term busi