Terms and Conditions



Should you be unable to attend an event, a substitute is welcome at no extra charge.

Cancellations should be sent in writing to cbievents@cbi.org.uk.

Cancellation period

Percentage of total invoice amount payable

90 days or more before the event


30 days before the event but less than 90 days


Less than 30 days before the event

100%  *

* We regret that we cannot give refunds for cancellations received less than 30 days before the event but substitute delegates are very welcome, if notified in writing at least two days beforehand.

The CBI is not responsible for the non-arrival of confirmation documents. Your booking will be acknowledged within 2 weeks, if you do not hear from us within this time please contact the CBI Events Team on 0800 9830093.

The CBI reserves the right to refuse entry to delegates for non-payment or failure to comply with the code of conduct.

The CBI reserves the right to cancel an event and to change the venue and content of the programme at any time.


Data protection and Privacy

The information you provide to us when you make your booking will be used by the CBI to arrange and administer the event, including ensuring that all health and safety requirements are met.  We may employ third parties to manage our events on our behalf.

We will also use the name and company details you give us to send you other information we think you may be interested in, including invitations to events and details of our publications, unless you choose not to receive these.  You can opt out of further communications by contacting our events team.

More details about how we will use your personal information, including your rights, can be found in our privacy policy.



Photography and filming may take place at CBI events.  Photographs or video footage collected at CBI events may be used by us for marketing materials, advertising and other documents that may be made available to the public.


Code of Conduct

CBI Events are a high-level platform for discussion and debate.

We request your co-operation in supporting the event organiser, officials and other delegates in obtaining the best out of our events.

Intimidating and disruptive actions or antisocial behaviour directed at speakers, panellists, officials, delegates or staff are grounds for removal from the site.