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Terms and Conditions



Our tickets are non-refundable. Should you be unable to attend an event, a substitute is welcome at no extra charge.

Cancellations and substitutions should be sent in writing to Please notify us at least two working days before an event of the substitutions details.

The CBI is not responsible for the non-arrival of confirmation documents. Your booking will be acknowledged within two weeks. If you do not hear from us within this time, please contact the CBI Events Team on 0800 983 0093.

The CBI reserves the right to refuse entry to delegates for non-payment or failure to comply with the code of conduct.

The CBI may, in exceptional circumstances, need to postpone or cancel an Event, and we will notify you as soon as reasonably practicable of any such postponement or cancellation. If an Event is cancelled, or if an Event is postponed and you cannot attend the rearranged date, we will refund any Fees you have paid in advance within 8 weeks. You agree that the CBI’s liability to you will be limited to the amount of the Fees you have paid and the CBI will not be liable to you for any expenditure, damage or loss incurred by you as a result of the cancellation or postponement.

Data protection and Privacy

The information you provide to us when you make your booking will be used by the CBI to arrange and administer the event, including ensuring that all health and safety requirements are met.  We may employ third parties to manage our events on our behalf.

We will also use the name and company details you give us to send you other information we think you may be interested in, including invitations to events and details of our publications, unless you choose not to receive these.  You can opt out of further communications by contacting our events team.

We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data.

More details about how we will use your personal information, including your rights, can be found in our privacy policy.


Photography and filming may take place at CBI events.  Photographs or video footage collected at CBI events may be used by us for marketing materials, advertising and other documents that may be made available to the public.

In online events, CBI organisers may take photos/screenshots to be used for the purposes of marketing and promotion.

Code of Conduct

CBI Events are a high-level platform for discussion and debate.

We request your co-operation in supporting the event organiser, officials and other delegates in obtaining the best out of our events.

Intimidating and disruptive actions or antisocial behaviour directed at speakers, panellists, officials, delegates or staff are grounds for removal from the site.