25 March 2021
Felicity Burch, CBI Director of Innovation & Digital, said:
“AI has the potential to transform the workplace, by automating repetitive tasks and giving employees more time to focus on decision-making, creativity and customer service.
“But it can also be used to make decisions that could be life-changing from job interviews to informing performance reviews so it’s therefore crucial that the right legal framework is in place from employment law to data protection.
“To help build public trust businesses must continue engage employees closely, invest in the right governance processes and embed a culture of lifelong learning.”