Discover how this hospitality company used lockdown to make sacrifices, strengthen its team and become closer than ever.
About the organisation
Adnams produces beers and spirits from grain-to-glass in our coastal home of Southwold and has been brewing since 1872. We’re a family business (with a plc listing), employing 536 people, and our heritage is important to us. We’re very focused on behaving sustainably: apart from the moral imperative (which contributes to our customers’ trusting us at a time when many businesses are mistrusted). We recognise that we are very dependent on energy and water, which are costly and in short supply respectively.
What challenges were you trying to address?
When the crisis first hit, about 17 March, the senior leadership team at Adnams were already meeting twice a day to ensure they took prompt actions. The impact on the hospitality industry has been profound – and we knew we had some major challenges to rise to. How would we make our way through the pandemic? What are we going to do for customers? Ho
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