Remaining operational as an essential business – while maintaining safety – is no easy feat, discover how one delivery company managed.
About the organisation
FedEx Express is the world's largest express transportation company, providing fast and reliable delivery to more than 220 countries and territories. FedEx Express uses a global air-and-ground network to speed delivery of time-sensitive shipments, by a definite time and date.
What challenges were you trying to address?
As an essential services provider, we faced a multitude of challenges during this difficult time. Above all, ensuring our employees, customers and suppliers were safe and protected was our top priority. Adapting to the new regulations, almost instantly, was a real test. Pressure to serve our existing customers, while supporting the new demands caused by the pandemic, was unique. Balancing this with protecting employees proved challenging in our hubs as the government issued new guidance around social distancing measures and PPE requirements. We also had to ensure that all of our networks around the world were able to continue operating to keep commerce and aid moving.
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