How a global hospitality company launched its own cleaning programme to enhance its pre-existing services and reassure guests.
Tell us about your organisation
Hilton is a leading global hospitality company with a portfolio of 18 brands comprising more than 6,200 properties with more than 983,000 rooms, in 118 countries and territories. Dedicated to fulfilling its mission to be the world’s most hospitable company, Hilton has welcomed more than 3 billion guests in its 100-year history, earned a top spot on the 2019 World’s Best Workplaces list, and was named the 2019 Global Industry Leader on the Dow Jones Sustainability Indices.
What challenges were you trying to address?
The hospitality industry has been hit hard by the COVID-19 pandemic. With travel restrictions in place across the world, hotels in many countries temporarily suspended operations or reduced their services. We knew that although our guests would be eager to travel again when it was possible to do so, their expectations would be very different to before the pandemic.
Cleanliness and hygiene are now without a doubt amongst the
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