Tom Thackray, CBI Infrastructure Director, said:
“Since privatisation, the UK rail industry has improved its performance on investment, jobs and contribution to the economy.
“However, the current system is not without its flaws, and could perform better on punctuality and fares. Improved accountability is also needed to improve the passenger experience.
“Business seeks ambitious recommendations from the Williams Review for the private sector. These must ensure that the UK rail industry works in the best interests of passenger and freight customers, and delivers prosperity for the whole of the UK.”